Tenant Resources
Important Building Management Information
Starting September 1, 2026, your building will be directly managed by All Island Rentals* instead of a third-party property manager.
Devon Properties will continue to support the current management process until the transition date. As of September 1, 2026, property management will move to All Island Rentals. We are working with Devon to keep the transition organized and clear for residents.
The same on-site team will remain in place and will assist you as we make the transition. We will share additional information about each stage of the property management transition throughout July and August.
- Your tenancy agreement is not changing
- Your rent is not changing because of this transition
- Review the Rent Payment Instructions and Frequently Asked Questions below
- Complete a new PAD (Pre-Authorized Debit) form by August 5, 2026
*All Island Rentals is the operating name of All Island Equity REIT LP, the owner of the property.
To help prepare for this transition, please download the documents below before August 5, 2026.
Frequently Asked Questions
Why is All Island making this change?
By managing the property directly, All Island Rentals can improve communication, respond more quickly to residents, and provide a more consistent rental experience.
Will my Building Manager’s contact information change?
No. Your current Building Manager contact information will remain the same. Any future changes will be communicated to residents in advance.
Is my Building Manager changing?
No. The Building Managers you currently know and work with will remain with your building. You’ll continue working with familiar people while benefiting from direct management by the building owner.
Is my rent changing?
No. Your current rent is not changing because of this transition. Any future rent-related notices, if applicable, will be provided through the normal notice process.
Do I need to sign a new tenancy agreement?
No. Your existing tenancy agreement remains in effect. This transition to management by All Island Rentals does not change the terms of your tenancy agreement.
Are building rules, parking, storage, or pet arrangements changing?
No. The current building rules remain in effect. If a building-specific update is ever required, it will be communicated separately.
What do I need to do right now?
- Review the Rent Payment Instructions above
- Continue paying August rent to Devon Properties using your current payment method
- If you plan to pay September rent by Pre-Authorized Debit (PAD), submit your completed PAD Agreement by August 5, 2026
What if I already gave post-dated cheques to Devon Properties?
Post-dated cheques addressed to Devon Properties will be returned to you prior to the transition date.
When will the first payment to All Island Rentals be processed?
Your September 2026 rent payment will be the first payment made to All Island Rentals.
August 2026 rent should continue to be paid to Devon Properties using your current payment method.
What happens to my LetUs account?
You may continue to use LetUs to pay your August 2026 rent.
However, LetUs will no longer be available for rent payments after August 31, 2026.
Beginning with your September 2026 rent payment, you must pay All Island Rentals through PAD or post-dated cheques.
How should I submit a maintenance request before September 1?
Please continue to use the current maintenance request process until All Island Rentals provides new instructions. Your Building Manager remains your first point of contact.
How will I submit maintenance requests after the transition?
We will provide instructions before September 1.
Who do I contact in an emergency?
During business hours (8:00 a.m. – 4:00 p.m.), contact your Building Manager. After hours, contact the Devon Properties Emergency Line at 1.888.998.7620. This process remains in place until further notice.
Will my personal information be protected?
Yes. Tenant information will be used for property management, rent payment, and resident communication purposes. Please submit banking information only directly to your Building Manager as instructed.
How will updates be shared?
Updates will be posted in common areas, shared through the transition website, and provided by Building Managers.
Can I get a printed copy of the FAQ?
Yes. Please ask your Building Manager for a printed copy. We want residents to be able to access the information in the format that works best for them.